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How kingdomtoro Handles Your Privacy

Your account details, payment information and gaming history are protected under our privacy framework.

Data encrypted on every depositYour payment methods stay privateClear retention rules — no surprises
kingdomtoro How kingdomtoro Handles Your Privacy
REACH US ANYTIME

Contact Us About Your Privacy

Team online

Live Chat

Open the chat tab in your account lobby or on this site. Our team in Medan answers privacy questions and data requests during support hours: 08:00–22:00 WIB, seven days a week.

Email Support

Send a data access or deletion request to [email protected]. Include your account username and the specific data you want to review or modify. Expect a response within 48 hours.

Account Settings

Go to My Account > Privacy & Data to view your stored information, update your email or phone, and download a copy of your personal data in plain text format anytime.

DATA SECURITY PRACTICES

How We Keep Your Information Safe

Encryption Standard

All login credentials and payment details are encrypted with TLS 1.2 protocol during transmission from your device to our servers. Account passwords are hashed and never stored in plain text.

Cookie Transparency

We use session cookies to keep you logged in and functional cookies to remember your language and game preferences. No third-party tracking cookies are set without your consent; you can manage these via browser settings anytime.

Account Access Control

Your account is protected by a unique username and password. Enable two-factor authentication in settings to add an extra layer of verification on login attempts from new devices.

Data Retention Limits

We retain active account data for the life of your account. After closure, transactional records stay for 24 months for audit purposes, then deletion is triggered automatically.

Third-Party Access

Payment processors (DANA, OVO, GoPay, QRIS gateways) and hosting providers see only the minimum data they need to process your transaction or run the platform. No marketing data is shared.

Your Rights

You can request a copy of your data, correct inaccurate information, or request account deletion. Submit these requests through Live Chat or email; response time is typically 3–5 business days.

Frequently Asked Privacy Questions

We collect your name, email, phone number, date of birth (for age verification), and account credentials. During your first deposit via DANA, OVO, GoPay or QRIS, payment processors also confirm your linked bank account or mobile wallet. This data is used to verify your identity and process withdrawals securely.

Your active account data is retained while your account is open. After closure, transactional records (deposits, withdrawals, bets) remain for 24 months for legal and audit purposes, then are automatically deleted. Personal details like your name and email are deleted within 30 days unless local law requires longer retention.

Yes. Go to My Account > Privacy & Data and select 'Download My Data'. You'll receive a text file with your profile, transaction history, and account settings. The file is generated within 24 hours and sent to your registered email address.

No. We do not sell, rent or share your personal information with third-party marketers. Your data is used only to operate your account, process payments, detect fraud, and comply with local legal obligations where they apply.

Deposits via DANA, OVO, GoPay and QRIS use encrypted connections (TLS 1.2). Your wallet or bank account credentials are never stored on our servers; payment gateways handle that securely. We store only a confirmation record and your chosen payment method for future withdrawals.

Submit a deletion request through Live Chat or email [email protected]. We will close your account within 24 hours and delete personal data (name, email, phone) within 30 days. Transaction records stay for 24 months for legal compliance, then are purged automatically.

Open My Account > Security Settings and select 'Enable Two-Factor Authentication'. You'll link a recovery phone number. On your next login from an unknown device, we'll send a verification code via SMS. Enter it to confirm your identity before accessing your lobby.